Privacy Policy

CHROME FEDERAL CREDIT UNION PRIVACY POLICY
CHROME Federal Credit Union is committed to safeguarding our members personal information by practicing responsible information sharing and utilizing stringent security measures. Our privacy policy outlines the type of information we collect, how it is used and in what types of situations we share certain information with other parties. The privacy policy is furnished to our members annually. It can be viewed at any time by visiting CHROME Federal Credit Union Privacy Policy.

WEB BROWSING AND APP USAGE
Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by CHROME Federal Credit Union and our partners, affiliates, analytics and service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Analytics/Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users' movements around the website and to gather demographic information about our user base as a whole. We link this automatically-collected data to personal information. This information is linked to the logged-in user's personal information to facilitate the handling of support requests. It helps us better assist a user if they experience any difficulties with the Website and/or Service. We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

Children

CHROME Federal Credit Union’s website and mobile applications do not knowingly collect information from children. Should a child whom we know to be under the age of 13 send personal information to us, we will only use that information to respond directly to that child, seek parental consent or provide parental notice.

MARKETING AND ADVERTISING
Email Marketing

CHROME Federal Credit Union utilizes email marketing services to communicate with members. CHROME Federal Credit Union will periodically send emails promoting our products and services, or those of our affiliates, to members for whom we have recorded email addresses. All members who receive the marketing emails will have the opportunity to opt out of this service at any time by simply clicking the unsubscribe button. As always, all members can opt out by contacting us using the methods described in this policy. Some communications are essential in order for CHROME Federal Credit Union to properly service member accounts. Such emails are not applicable to unsubscribe and opt out measures.

Phone

By providing telephone number(s) to us at any time, you authorize CHROME Federal Credit Union and its designees to contact you regarding your personal account(s) or business accounts for which you are an authorized signer at such numbers using any means, including but not limited to placing calls using an automated dialing system to cell, VoIP or other wireless phone number, or by sending prerecorded messages or text messages, even if charges may be incurred for the calls or text messages; and you consent that any phone call with us may be monitored or recorded by us.

Remarketing

CHROME Federal Credit Union’s websites use Google AdWords and Facebook remarketing services to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google and Facebook, use cookies to serve ads based on someone’s past visits to the CHROME Federal Credit Union website. Any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies. You can opt-out of remarketing by visiting the following links: For Google: https://support.google.com/ads/answer/2662922?hl=enFor Facebook: https://www.facebook.com/ads/website_custom_audiences/.

Social Media Widgets

Our websites includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Behavioral Targeting

We partner with a third party to either display advertising on our web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

BLOG AND SOCIAL MEDIA
CHROME Blog

CHROME Federal Credit Union offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at care@chromefcu.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media

CHROME Federal Credit Union maintains profiles and other information on many popular social networking sites, including but not limited to Facebook, Twitter, LinkedIn, Pinterest, YouTube, Google+ & Instagram. Information posted on these sites is governed under the privacy policy and terms of the property. You should be aware that any information you provide on these sites may be read, collected, and used by others who access them. CHROME Federal Credit Union monitors activity on these pages and is provided with reporting that analyzes how user interact with each service, including reviews, comments, mentions.

ADDITIONAL INFORMATION
Links to 3rd Party Sites 

Our websites includes links to other websites whose privacy practices may differ from those of CHROME Federal Credit Union. If you submit personal information to any of those third-party sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Collection and Use of Third Party Personal Information

You may also provide personal information about other people, such as their email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

Changes to This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.